Shipping policy

We ship within Europe with DHL and worldwide with UPS. Our shipping costs including transit times are listed by country.

Germany
DHL (1-3 Days) - 5€
Free from 60€

EU + Switzerland + UK
DHL (3-5 Days) - 8€
Free from 150€

Rest of Europe (non-EU)
DHL (5-7 Days) - 15€
Free from 200€

USA / Canada
UPS (1-3 Days) - 13€
Free from 200€

Russia
UPS (1-3 Days) - 25€
Free from 250€

Asia
UPS (2-5 Days) - 30€
Free from 300€

Rest of World
UPS - (2-5 Days) - 40€
Free from 450€  


Please note: Shipping costs do not cover any additional costs like customs fees or taxes.

Returns / Refunds:

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels etc shall be returned with the product without having been tampered with.

When returning goods by post please ensure that you fill in and enclose the returns form which have been enclosed in your delivery. If you have not received one or lose it, please contact us. Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return-shipping cost. In the case of an exchange, the changed item will be send out without any additional costs to you. Refunds will be made within 14 days after receiving your return to the original payment method.

Return address:

Coutie GmbH
Böblinger Straße 149
70199 Stuttgart
Germany